Read the agreement below, confirm your name and date, and schedule your onboarding call. Sarah will arrange the wet signature during onboarding.
COACHING AGREEMENT
& TERMS OF SERVICE
REVISED DRAFT FOR ATTORNEY REVIEW | SEPTEMBER 26, 2026
Coach: Relationship Reset LLC, a Texas limited liability company, represented by Sarah Larson,
Principal and Manager ("Coach"). Each adult participant named and signing below is a "Client."
Couples coaching includes both named partners.
Client 1: __________________________________ Client 2, if applicable: __________________________
Effective date: __________________ Client state(s) of residence: ______________________________
1. Purpose and Coaching Scope
Coach provides relationship and personal development education and coaching. Sarah Larson is
acting as a relationship coach, not as a licensed mental-health therapist, counselor, psychologist,
medical provider, or attorney. Coaching does not provide psychotherapy, diagnosis, treatment, legal
advice, or emergency care. Clients should continue appropriate professional care and seek qualified
help for needs outside coaching. Participation and exercises are voluntary.
2. Program Selection and Enrollment Details
Select one program. Complete the enrollment details before signing. The couples price is for the couple together, not
per partner. All amounts are in U.S. dollars.
Select / Program
Included term
Total fee
[ ] Biweekly Reset Intensive
7 sessions; one every two weeks
$3,000
[ ] Group Coaching
12 one-hour sessions
Tuesdays & Thursdays
7:30-8:30 p.m. Central Time
$5,000
[ ] Couples Coaching
4 months
$8,000
[ ] Private One-on-One
4 months
$8,000
Start date: __________________ Original completion date: __________________
Included live sessions: ______ Minutes per session: ______ Frequency / days: __________________
Platform / location: __________________ Course / materials included: __________________________
Course access ends: __________________ Support channel / contact: ____________________________
Support availability: __________________ Expected reply time: ______ business day(s)
Payment method through Stripe: [ ] Credit card [ ] Amazon Pay [ ] Klarna [ ] Affirm
Payments are processed through Stripe. Options may include Amazon Pay, Klarna, Affirm, and credit cards, as
available at checkout and subject to provider eligibility, approval, and terms. Any financing repayment schedule is
between Client and the financing provider. See Section 7.
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3.1 Written notice and dates
All appointment times use Central Time, including daylight-saving changes. Planned time off must be
communicated in writing by email or the support channel in Section 2. The notice should identify the
affected dates, sessions, and return date. The parties will keep a written record of makeup
appointments and the revised completion date.
3.2 Coach vacations and absences of two weeks or less
For a planned vacation or other planned absence affecting sessions, Coach will give at least seven (7)
calendar days' advance written notice. Every session Coach cancels will be made up at no additional
charge and will not count as a Client absence or a used session. If sudden illness or an emergency
prevents seven days' notice, Coach will notify Client as soon as reasonably possible and arrange the
same no-cost makeups. No additional bonus meetings are owed for an absence of fourteen (14)
consecutive calendar days or less.
3.3 Coach absences longer than two weeks
If Sarah is unavailable for more than fourteen (14) consecutive calendar days and the absence affects
scheduled sessions, Coach will provide a written plan offering one of the following arrangements:
A. Makeups plus two additional meetings. Coach will make up all affected sessions and provide two
(2) additional live meetings at no charge. The extra meetings use the format and usual duration of the
selected program: private meetings for an individual, joint meetings for a couple, or additional group
meetings for affected group members. Two extra meetings apply per continuous absence and per
enrolled package, not per missed session, week, or partner. They are in addition to the makeup
sessions.
B. Substitute-coach coverage. Coach may arrange a suitably qualified relationship coach to deliver
the affected sessions at no extra charge, with comparable session length, frequency, and scope.
Clients will receive the substitute's identity, relevant background, and schedule in advance and may
instead choose Arrangement A. A substitute must follow this agreement's confidentiality and scope
rules. Only necessary client information will be shared, with the affected Client's written consent.
Sessions actually delivered by the substitute count toward the package; those sessions do not also
receive makeups or bonus meetings. Any uncovered sessions will be made up.
3.4 Client two-week pause allowance
Client vacations, approved missed sessions, and rescheduling may extend the program by a
maximum of fourteen (14) calendar days in total for the entire package. This is one combined
allowance, not two weeks per absence, session, or partner. For couples, both partners share the
allowance. Give at least seven days' notice for planned vacations; unexpected illness or emergencies
should be reported as soon as reasonably possible. Coach will confirm approved pause dates and the
fixed revised deadline in writing. Approved absences preserve the affected session credits and do not
trigger missed-session fees. Late cancellations and no-shows remain subject to Section 6.
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3.5 Group makeups and program extensions
The group continues while one member is absent. For approved absences, equivalent live group
opportunities will be arranged within the Client's fixed revised deadline. A later group is an option only if
it fits that deadline; individual sessions and recordings are not automatic substitutes. Client-caused
extensions may never exceed fourteen days beyond the original completion date, excluding any
separate Coach-caused extension described below. All Client makeups must be completed by the fixed
revised deadline. Additional Client absences do not restart the allowance or extend the deadline again.
Unused sessions then expire, subject to applicable law and Section 17.
Coach-caused cancellations are handled separately: the deadline and course access extend only as
needed to deliver the makeups or bonus meetings Coach owes under Sections 3.2-3.3. Substitute
sessions actually delivered do not extend the program. Overlapping pause days count once. Coach
delays do not use the Client's two-week allowance. For any Coach-caused extension, Coach will record
a specific new completion date rather than leave the program open-ended.
3.6 Return and completion
Client must promptly choose from the reasonable makeup times offered within the fixed deadline; a
preferred appointment time is not guaranteed. After the two-week Client extension is used, further
Client absences do not require additional coaching time or makeups. Continuing beyond the deadline
requires a separately purchased, written extension; it is not included. Coach-caused makeups and
bonus meetings will ordinarily be completed within thirty days after Coach returns, with a specific
revised deadline confirmed in writing. Approved pauses alone do not cancel the payment commitment
or create a refund, subject to Sections 7 and 17.
4. Participation, Communication, and Safety
Client agrees to attend on time, communicate honestly, engage in agreed exercises, and take
responsibility for Client's own choices and participation. Client is not responsible for another person's
choices or for outcomes outside Client's control. Participation must be voluntary; Client may decline an
exercise or stop a conversation. Clients and coaches must communicate respectfully. Threats,
harassment, coercion, or sharing another participant's private information may lead to suspension or
termination under Section 17.
Between-session support uses the channel, availability, and response window recorded in Section 2. It
is for brief coaching-related questions and does not include unlimited calls or additional appointments
unless expressly included. Coach will communicate any temporary support changes during approved
time off. Messages are not monitored continuously and are not an emergency service. In the United
States, call 911 for immediate danger or call/text 988 for suicide or mental-health crisis support.
Joint coaching is not appropriate when participation is unsafe or coerced. Either partner may privately
raise a safety concern. Coach may pause joint work and recommend separate qualified support.
Coaching is not an investigation, custody evaluation, or substitute for legal or clinical care.
5. Confidentiality, Groups, and Couples
Coach will protect Client information using reasonable safeguards and will not disclose identifying
coaching information without written permission, except when disclosure is required by law or lawful
process, or permitted by law to address a serious safety concern. Disclosures will be limited to the
appropriate recipient and purpose. Ordinary coaching communications do not become privileged simply
because they are called confidential.
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Group confidentiality. Each member agrees to keep others' identities, stories, contact details, and
session disclosures private. Join from a private setting and do not permit unapproved listeners. No
screenshots, personal recordings, automated transcription, AI meeting assistants, or distribution of
session content are permitted without the prior informed consent of Coach and every affected
participant. Coach cannot guarantee that other participants will honor confidentiality. This rule does not
prevent lawful reporting or Client's honest review of Client's own experience without exposing someone
else's private information.
Couples privacy and separate consent. Both partners must sign before joint coaching begins. One
partner's payment or signature is not consent for the other. Coach will agree on confidentiality
expectations before any separate meeting or private disclosure and will not automatically forward one
partner's messages to the other. If confidential information prevents safe or fair joint work, Coach may
pause or end joint coaching without disclosing that information, except as law permits or requires.
Neither partner may demand access to the other's private notes, messages, or reflections through this
agreement.
Records. Coach may maintain agreements, payment and scheduling records, and coaching notes in
paper or electronic form with reasonable access controls. Any service provider or substitute receiving
Client information must be bound to appropriate confidentiality duties. Client may request information
about record access, retention, or deletion; applicable legal and recordkeeping obligations may limit a
request. No marketing use or session recording is authorized by this paragraph.
6. Late Arrivals, Cancellations, and Unexcused Absences
Outside an approved pause, Client must give at least twenty-four (24) hours' written notice to
reschedule a private or couples session. Timely rescheduling is subject to reasonable availability and
the revised program deadline. Late arrivals ordinarily end at the original time. An unexcused
cancellation with less than twenty-four hours' notice or a no-show may use that session credit.
Emergencies will be considered individually.
After two unexcused late cancellations or no-shows, the existing $50 administrative fee applies to each
additional incident, only where legally permitted. This fee does not apply to approved pauses, Coach
cancellations, or an individual's missed group meeting. Group sessions outside an approved pause
continue as scheduled; attendance by the rest of the group does not create a private makeup
entitlement. Coach-caused lost session time will be restored without charge. No other attendance fee is
added by this agreement.
7. Financial Agreement and No-Refund Policy
Client purchases the selected coaching package for its full stated fee. Coach allocates scheduling
capacity, preparation, access, and support to the enrollment. Payments are processed through Stripe
using the method selected at checkout, which may include Amazon Pay, Klarna, Affirm, or a credit
card. Available methods are subject to provider eligibility, approval, and terms. No additional charge is
authorized unless stated here or separately agreed in writing.
Payments are non-refundable after signing, except where applicable law requires otherwise.
Coach addresses eligible scheduling concerns through makeups and the limited extensions in Section
3. A change of mind, voluntary withdrawal, separation or divorce, a partner's decision not to participate,
dissatisfaction with relationship outcomes, or Client's failure to use available services does not by itself
cancel the payment obligation or create a refund. Client may stop participating at any time. Section 17
governs termination and services Coach cannot provide.
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Approved pauses, makeups, and bonus meetings do not increase the package price. Payment
obligations remain subject to the service-delivery and termination protections in Section 17.
For Affirm or Klarna, repayment, interest, fees, and financing disputes are governed by the separate
lender agreement and applicable law. Coach does not set or administer the lender's repayment
schedule. Participation changes do not automatically cancel a financing agreement. Nothing here
eliminates lawful lender remedies, billing-dispute rights, or required refunds. Coach will not collect the
same principal payment twice from Client and a lender.
No-refund / payment acknowledgment initials: Client 1 ______ Client 2, if applicable ______
8. Billing Concerns and Payment Disputes
Client is encouraged to contact Coach promptly about a billing or service concern so Coach can
investigate and seek a resolution. Contacting Coach first is not a condition for exercising legal rights.
Nothing in this agreement waives lawful chargeback or billing-error rights, imposes a penalty for
exercising them, or requires withdrawal of a good-faith dispute. A dispute does not automatically
resolve whether a payment is lawfully owed; the relevant law and payment-provider process apply.
9. Intellectual Property and Personal Use
Coach-created tools, session frameworks, worksheets, recordings, and course materials remain
Coach's intellectual property and are licensed for Client's personal use. Client may not sell, publish,
share account access, teach from, or distribute those materials without written permission, subject to
uses allowed by law. Client retains ownership of Client's original work and personal information. This
clause does not transfer ownership of Client's reviews or waive protected consumer rights.
10. Recordings, Transcripts, and Testimonials
Signing this agreement does not authorize recording, transcription, AI processing of session content, or
marketing use of Client's identity, words, image, or voice. Any such use requires a separate, voluntary
written permission identifying the material, purpose, permitted recipients, and relevant storage or
retention details. All affected participants must consent before a group or couples session is recorded
or transcribed. A participant may decline or stop recording without losing access to coaching.
Testimonials, screenshots, and case stories, including anonymized ones, require separate permission
specifying the proposed use. Declining marketing permission does not affect service. Client may
revoke permission for future use in writing; Coach will explain any limits on recalling material already
distributed and stop new use after revocation. Recording consent is not marketing consent.
11. No Guaranteed Outcomes
Coach provides tools, education, guidance, and practice opportunities. No reconciliation, marriage
preservation, trust, intimacy, partner behavior, or other result is promised. Outcomes depend on many
factors, including people and circumstances outside Client's or Coach's control. Coach remains
responsible for delivering the services expressly promised in this agreement.
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12. Limitation of Liability
Client makes Client's own personal, relational, financial, and other life decisions. To the extent
permitted by applicable law, Coach's aggregate liability under this agreement shall not exceed the total
fee paid by Client. This limitation does not apply to fraud, gross negligence, willful misconduct, liability
that cannot legally be limited, or nonwaivable consumer remedies. Nothing releases Coach from the
duty to deliver the promised services.
13. Indemnification
To the extent permitted by applicable law, Client agrees to indemnify Coach against third-party claims,
losses, and reasonable expenses caused by Client's unlawful misuse of coaching materials or material
breach of this agreement. This does not require Client to pay for claims caused by Coach's own
negligence, unlawful conduct, or breach, or to indemnify Coach for Client's lawful review, complaint,
billing dispute, or assertion of a protected right.
14. Honest Reviews, Online Statements, and Lawful Complaints
Client may express honest opinions, including negative reviews, and may contact an attorney,
regulator, payment provider, law enforcement, or other lawful support. Neither Coach nor Client may
publish false statements of fact about the other that constitute unlawful defamation, including in online
reviews, social media posts, videos, or comments. Honest criticism or dissatisfaction alone does not
constitute defamation. This section does not restrict protected opinions, truthful reviews, good-faith
complaints, or legally protected disclosures, or impose a fee or penalty for them. Threats and unlawful
disclosures remain subject to applicable law. Clients should protect other participants' private
information when describing their own experience.
15. Dispute Resolution and Arbitration
Except for matters that applicable law or the American Arbitration Association (AAA) Consumer
Arbitration Rules permit to proceed in court, disputes arising from this agreement shall be resolved by
binding arbitration administered by the AAA under its applicable Consumer Arbitration Rules and
Consumer Due Process Protocol. The Federal Arbitration Act governs this arbitration provision where
applicable. AAA rules and information are available at www.adr.org/consumer.
Hearing location, remote participation, filing fees, and allocation of costs will follow those rules and
mandatory law. Eligible small-claims actions and lawful requests for emergency court relief are
preserved. Neither party must give up access to regulators or lawful payment-dispute procedures.
Arbitration generally replaces a court trial, including a jury trial, for claims covered by this
section. If AAA declines to administer because Coach has not complied with its consumer
requirements, Client may pursue an otherwise available court remedy.
Arbitration acknowledgment initials: Client 1 ______ Client 2, if applicable ______
16. Texas Law and Required Consumer Protections
Texas law governs this agreement, subject to applicable federal law and any mandatory protections
that apply because of a Client's location. For court proceedings permitted under Section 15, the parties
select courts with jurisdiction in Williamson County, Texas, unless mandatory law or applicable
consumer rules require another forum. No provision waives a right or remedy that applicable law,
including the Texas Deceptive Trade Practices-Consumer Protection Act, does not permit the parties to
waive.
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17. Ending Coaching and Unavailable Services
Client may stop coaching at any time by written notice. Voluntary withdrawal does not by itself cancel
the agreed financial commitment, subject to Section 7 and applicable law. Coach may pause or end
coaching for safety concerns, services outside coaching scope, material misconduct, nonpayment, or
inability to continue delivering the program. Coach will give written notice of the reason and, when safe
and appropriate, offer a transition or referral. Immediate suspension is permitted when necessary for
safety.
For couples, either partner may stop participating. Joint sessions will not proceed without both partners'
continuing consent. Switching the remainder to individual coaching requires a new written agreement
about services and financial treatment; it is not automatic. Payment responsibility remains with the
payer(s) identified below, subject to applicable law and the terms of this agreement.
Service continuation is the first response to Coach-caused interruptions. Coach will work with
Client to provide the remaining promised sessions through no-cost makeups, a specific revised
completion date, or suitable substitute coverage under Section 3. These arrangements do not create an
open-ended entitlement to coaching. If Coach permanently cannot provide the promised services and
no workable alternative is agreed, the financial treatment of undelivered services will follow applicable
law and any controlling payment-provider requirements. This agreement does not authorize retaining
payment when its return is legally required. Any legally required credit or refund will be handled through
the appropriate payment channel. The no-refund policy does not excuse Coach from delivering the
services promised.
If Coach ends services because of Client's material breach, Coach will provide an itemized account of
amounts lawfully retained or owed. No term automatically treats every undelivered service as earned or
overrides required remedies. If there is no communication for thirty days outside an approved pause,
Coach may send an inactivity notice and allow seven calendar days to respond before closing the
program under this section. Approved pauses and Coach-caused delays do not trigger inactivity
closure.
18. Written Changes, Notices, and Agreement Records
This agreement and any signed enrollment schedule or addendum state the agreed program terms.
Changes to price, scope, session count, or policies must be documented and accepted in writing by
Coach and the affected Client(s). Scheduling confirmations may be made by email or the agreed
support channel. A pause or makeup confirmation does not silently change financial terms. A one-time
exception is not a permanent policy change.
Each party will keep current contact details. Written notices must be sent to the contact address or
channel in Section 2 and the Client contact details below; keep a copy. Electronic signatures and
counterparts may be used to the extent permitted by law, and each signer will receive a completed
copy. If a provision is unenforceable, it will be limited or removed as necessary while the remaining
lawful provisions continue. No severability clause revives an unlawful waiver of consumer rights.
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19. Acceptance and Separate Signatures
Before signing, each Client confirms that the program and payment fields are complete, that Client has
had an opportunity to ask questions and obtain independent advice, and that participation is voluntary.
Signing acknowledges the entire agreement, including scheduling, the two-week Client pause
allowance, Coach vacation coverage, refund exceptions, privacy, and arbitration. Each participant
signs separately; neither partner signs for the other.
Vacation / pause acknowledgment initials: Client 1 ______ Client 2, if applicable ______
Payer(s) and agreed share of total fee: _____________________________________________________
Client 1 printed name: __________________________________________________________________
Signature: __________________________________________ Date: ___________________________
Email / contact: _____________________________________ State: __________________________
Client 2 printed name (couples): __________________________________________________________
Signature: __________________________________________ Date: ___________________________
Email / contact: _____________________________________ State: __________________________
Relationship Reset LLC - Sarah Larson, Principal and Manager
Coach signature: _____________________________________ Date: __________________________
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